Your privacy matters to us. This Privacy Policy explains exactly what personal data jlmate collects, why we collect it, how we use it, and how we keep it safe.
Last Updated: May 2026 | Effective: May 2026
🔐 Your Data, Your Rights: jlmate is committed to protecting the personal data of all players, including those based in the Philippines. This Privacy Policy is written in plain language so you understand exactly how your information is handled. By using the jlmate platform, you consent to the practices described in this policy.
This Privacy Policy ("Policy") describes how jlmate ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access or use the jlmate website, mobile applications, and all related services (collectively, the "Platform").
jlmate is committed to safeguarding the privacy of all players on our Platform, in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all other applicable data protection laws and regulations.
By registering an account, accessing the Platform, or otherwise providing your personal information to jlmate, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with this Policy, please do not use the jlmate Platform.
This Policy should be read together with our Terms & Conditions, which govern your use of the jlmate Platform.
jlmate collects the following categories of personal data from users of the Platform:
jlmate collects personal data through the following means:
jlmate uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age verification (21+ compliance) | Date of birth, government ID |
| KYC / identity verification | Government ID, address, financial data |
| Processing deposits and withdrawals | Financial and payment data |
| Fraud prevention and AML compliance | Identity, financial, and usage data |
| Providing customer support | Identity, contact, and communications data |
| Personalising your Platform experience | Usage and game history data |
| Sending promotional offers (with consent) | Contact and preference data |
| Responsible gaming monitoring | Usage, game history, and financial data |
| Legal and regulatory compliance | All categories as required |
jlmate will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.
jlmate processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
jlmate does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
🌏 International Transfers: Some of our service providers may be located outside the Philippines. Where personal data is transferred internationally, jlmate ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012.
jlmate uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.
jlmate retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
In general, jlmate retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with applicable Philippine anti-money laundering and gaming regulatory requirements. Communications data and customer support records are retained for a minimum of three (3) years.
When personal data is no longer required, jlmate will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.
jlmate implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While jlmate takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlmate will notify you and the National Privacy Commission in accordance with applicable law.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by jlmate:
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days.
The jlmate Platform is strictly intended for users who are at least 21+ years of age. jlmate does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has provided personal data to jlmate, please contact us immediately at [email protected].
The jlmate Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the jlmate Platform. jlmate is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.
jlmate reserves the right to update or modify this Privacy Policy at any time. We will notify registered players of material changes by posting a notice on the Platform or by sending a notification to your registered mobile number or email address. The revised Privacy Policy will take effect on the date specified in the notice. Your continued use of the jlmate Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way jlmate handles your personal data, please contact our Data Protection Officer:
📧 Email: [email protected]
Our Data Protection Officer will acknowledge your inquiry within five (5) business days and provide a full response within thirty (30) days. For general support queries, you can also visit our FAQ page.
🏛️ National Privacy Commission: If you believe your data privacy rights have not been adequately addressed by jlmate, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.
Six pillars of our commitment to your data privacy
Every piece of data you send to jlmate travels through SSL/TLS encryption. Your personal details and financial information are never transmitted in plain text.
jlmate does not sell, rent, or trade your personal information to advertisers or data brokers — ever. Your data is used only to operate and improve your experience on our platform.
jlmate operates in full compliance with the Republic Act No. 10173 — the Data Privacy Act of 2012 of the Philippines — and all implementing rules and regulations.
jlmate has a designated Data Protection Officer who oversees all privacy matters and is your direct point of contact for any data-related requests or concerns.
Access, correct, or request deletion of your personal data at any time. Your privacy rights are real and enforceable — jlmate makes it easy to exercise them.
Our platform undergoes regular independent security audits and penetration testing to identify and address vulnerabilities before they can affect your data.
Now that you know how jlmate protects your privacy, enjoy our full range of casino games, live tables, and sports betting — all in a secure, regulated environment. Must be 21+ to participate.
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